Returns & Exchanges

At Carrolls Irish Gifts, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return any unused item in its original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare the Package

  Carefully pack the items in their original condition and include the completed return form inside the parcel to ensure fast processing.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at your nearest authorized postal service or courier collection point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will issue a refund to your original payment method within 5 to 10 business days.